We Encourage You to Play Responsibly.
Gambling should be a way of entertainment, while at the same time, to be enjoyed responsibly. Every player should avoid chasing losses and to never play with money that out of your affordability to lose. You should always play with rational, do not gamble the money that is supposed to cover your living expenses. Do check your account balance and manage your bankroll regularly so that you know where you spend your money and know when to avoid massive losses in gambling.
If you are not feeling comfortable due to your gambling behaviour, consider taking self-exclusion and you should stop playing.
Please do not hesitate to contact our customer service staff at live chat who are available 24/7 if you need help or have any concerns.
At 12Play, we prioritise our members and users in all kind of services and experience to keep them enjoy at our online casino. At the same time, we pride ourselves to be transparent, fair and socially responsible to protect our players from playing irresponsibly. Problems gaming or addiction to gambling can cause disruptions to one’s life, physically or psychologically. Losing money on a regular basis is a symptom of compulsive gambling.
This behaviour signals when a player involves in an occasional gambling to habitual gambling. It was initially in a form of entertainment but then turn into an addictive behaviour when the urge to gamble is so great that only can be relieved by gambling. Please be advised, an addicted gambling player involves in a higher stake of personal risk, where one may start to neglect their family, work or other interests.
Prevention of Addictive Gambling
Prevention against an addictive behaviour is challenging. You should constantly reflect yourself and stop playing if you realized gambling has cause you problems in daily life.
If you are unsure whether you are involved in a problem gaming/gambling behaviour, check if the below apply to you:
If any or most of the above statements apply to you, you are urged to consult for help.
Prevent Underage Gambling: We say NO to Underage Gambling
We understand that a minor does not have the maturity and sometimes is not able to carry rational thinking. In order to protect the minor, 12Play do not allows any players under the age of 18 to gamble at our website.
If you are a parent, we suggest you to install filtering programs on your children’s computer or devices to limit their access.
We also advise you to take the following precautions too: